Appts for Business — privacy notice

Last updated: October 28, 2026

This notice explains what the Appts for Business iPhone app (listed on the App Store as “Appts: Business”, the “App”) collects, why, who it is shared with and how long it is kept. The App is made by APPTS LLC (“Appts”, “we”, “us”) for business owners, managers and team members. It is offered in the United States only. It does not cover the Appts consumer app or our websites, which have their own policies; the full Appts for Business Privacy Policy at salon.appts.com/privacy covers the business portal too.

Information the App collects

About you, the team member

Sign-in details: the phone number or email address you sign in with, a sign-in identifier from our identity provider (Google Firebase), and your name if you add it.
Your role: which business you work for, your role (owner, manager or team member) and the locations you work at, as set by your business owner.
Device token for notifications: if you allow notifications, a push token for this device, linked to your account, so we can tell you about new bookings, cancellations and payouts.

About your business’s clients

When you use the App to run your business, you enter and see information about your clients: their name, phone number and email address, notes, appointments, what they bought (services, add-ons and products), tips, payments, refunds and the reasons given. Your business decides what to record; Appts stores it to provide the service to your business.

Card payments

Card payments taken with Tap to Pay on iPhone are processed by our payment partner Stripe. The card number is read by Apple’s and Stripe’s secure software and never reaches the App or Appts. For receipts and records we keep the card brand, the last four digits, the card application name and identifier, the account type and the authorization code.

Location

Card payments require your iPhone’s location while you take a payment, to keep them secure and prevent fraud. The App asks for it only while in use. The location is used by Stripe; the App does not send your location to Appts. The App never asks for Bluetooth or local-network access for Tap to Pay on iPhone — those are needed only for a separate card reader.

Google Calendar

If a business owner connects Google Calendar from the App, Appts reads only which calendars the account has and when they are busy (never event titles, guests or details), and writes Appts bookings, with the client’s name, phone number, confirmation code and notes, into calendars Appts creates. The access credentials are stored encrypted, and disconnecting deletes what Appts stored. “Google Calendar sync and Google user data” in the Appts for Business Privacy Policy at salon.appts.com/privacy explains this in full, including our Limited Use commitment.

Diagnostics

Google Firebase, which signs you in and delivers notifications, collects limited diagnostic information about the App’s operation, and Stripe’s payment software collects limited information about how payments are taken. Neither is linked to you.

What we do not do

We do not sell personal information or share it for cross-context behavioral advertising.
We do not track you across other companies’ apps or websites, and the App contains no advertising or analytics SDK.
We do not use your clients’ information to market to them on our own behalf.

How we use the information

To run the App for your business: your schedule, bookings, check-ins, checkout, receipts and notifications.
To take and record payments, issue refunds and prevent fraud.
To keep your account secure and to provide support.
To meet legal, tax and payment-network obligations.

Who we share it with

Only with service providers that act for us, and as the law requires:

Stripe — payments, payouts and Tap to Pay on iPhone (including location while you take a payment).
Apple — Tap to Pay on iPhone and notification delivery.
Google Firebase — sign-in and notifications.
MailJet — email, including receipts, confirmations and reminders your business’s clients receive and booking notices to your team.
Google Calendar — only if your business owner connects it, as described above.
Legal and safety — when required by law or to protect rights and safety, and to a successor in a merger or acquisition, subject to this notice.

How long we keep it

Your account details: while your account is active, and then as long as the law requires.
Client, appointment and payment records: while your business uses Appts, and afterwards for as long as tax, accounting and payment-network rules require.
A device’s notification token: until you sign out of the App on that device.
Google Calendar data: until the business disconnects it; busy times are deleted once they have passed.

Your choices and deleting your data

You can turn notifications and location access off at any time in your iPhone’s Settings.
Team accounts are created by your business owner on the business portal. To have your account removed, ask your business owner to remove your access, or email us.
Business owners can close their business and have its data deleted by emailing support@appts.com. Records we must keep by law are kept for the period the law requires and then deleted.
Depending on your state, you may have the right to know, correct or delete the personal information we hold about you. To make a request, email privacy@appts.com. We will not treat you differently for exercising these rights.

Children

The App is a business tool for adults. It is not directed to children, and we do not knowingly collect information from anyone under 18.

Changes and contact

We will update this notice when the App changes what it collects, and change the date above. Questions: privacy@appts.com or APPTS LLC, PO Box 1105, Charleston, SC 29401.