Terms of Service

Part A — This website and registration

Salon registration

Registering your salon expresses interest in Appts and lets us contact you about getting set up and launch news. It is free, creates no obligation on either side, and does not guarantee access, timing, pricing or availability in any particular area.

Acceptable use of the site

• Provide accurate information, including an email address you control.
• Don’t misuse, disrupt, scrape, or attempt to gain unauthorized access to the site.
• Don’t use the site for any unlawful purpose.

Privacy

Our Privacy Policy explains how we collect, use and protect information about businesses and their teams, and your choices, including our Cookie Notice.

Part B — Appts for Business Terms

1. Your business account

• You must be at least 18 and have authority to bind the business you register. The business is responsible for its account.
• Keep your business details, services, prices, hours and policies accurate and up to date.
• You decide who on your team has access and what role they have. You are responsible for what your team does in Appts, and for removing access when someone leaves.

2. Plans

Every business is on one of these plans. The current prices, limits and what each plan includes are shown on the Plan page in the business portal.

• Connected (free) is for businesses that keep their own booking software. It gives you a listing on Appts, bookings from Appts clients, and Google Calendar sync. Clients pay only the deposit through Appts and pay the rest at your business. You manage your listing, services, hours, team, payouts, Google Calendar and plan in the business portal; the rest of the portal and the Appts: Business app are not included. A Connected business is shown to clients only once a Google Calendar is connected and set to block time.
• Independent, Studio and Salon are paid monthly plans that include the full business portal and app (calendar, clients, checkout, Tap to Pay and more), with the team-size limits and features shown on the Plan page.
• Group is for businesses with more than one location. It is agreed with us and billed per active location.

3. Subscription billing

• Paid plans are billed monthly in advance to the card you give our payment processor, Stripe, and renew automatically until you cancel.
• Moving to a higher plan takes effect immediately and you are charged the prorated difference. Moving to a lower plan, or cancelling (which moves you to Connected), takes effect at the end of the period you have paid for. You can’t move to a plan whose limits your business is over.
• If a payment fails and is still unpaid after Stripe’s retries, your business moves to Connected. Bookings already made are not affected, and your data is kept so you can resubscribe.
• A discount, such as a pilot or founder offer, lasts for the period stated when it is applied. After that, your plan renews at its full price unless you change plans.
• Prices do not include taxes, which are added where they apply. Fees already paid are not refunded for part of a month, except where the law requires.
• We may change plan prices with at least 30 days’ notice by email or in the portal. A new price applies from your next renewal after it takes effect.

4. Payment processing

Payment processing services for businesses on Appts are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (together, the “Stripe Services Agreement”). By agreeing to these Terms or continuing to operate as a business on Appts, you agree to be bound by the Stripe Services Agreement, as Stripe may modify it from time to time. As a condition of Appts enabling payment processing through Stripe, you agree to give Appts accurate and complete information about you and your business, and you authorize Appts to share it, and transaction information related to your use of the payment processing services provided by Stripe, with Stripe.

• You can take payments through Appts only once Stripe has verified your business. Clients can’t book you until then.
• Appts collects payments from your clients on your behalf, as your limited payment-collection agent. A client’s payment to Appts counts as payment to you for that amount.
• Payouts are sent to the bank account you give Stripe, on Stripe’s schedule, after our fees are taken. An instant payout, where available, has its own fee.

5. Our fees

• Processing fee. Each card payment you receive through Appts carries your plan’s processing rate, which is the whole fee for that payment: Appts pays the card processing costs out of it. The rate applies to the full amount, including any tip. Online payments and Tap to Pay payments can have different rates. Your current rates are shown in the portal under Payments.
• Fill fee. When a client books a time that became free because another booking was cancelled, and Appts filled it, a fill fee applies, as shown in the portal. It is taken from a payment for that booking or, if there isn’t one, invoiced to you.
• Instant payout fee. A percentage of each instant payout, as shown when you request it.
• Fees are taken from each payment when it is made. When you refund a payment, the client gets back the amount you refund, and the processing fee is not returned to you.
• We may change our fees with at least 30 days’ notice by email or in the portal. Bookings made before a change keep the rates they were made under.

6. Bookings and your policies

• Clients book any time your schedule in Appts, and any connected calendar, shows as open, and the booking is confirmed straight away. Honor the bookings you receive, and keep your schedule, hours and calendars accurate so clients are offered only times you can serve.
• You set your prices, deposits and cancellation and no-show policy. Clients are shown your policy and agree to it when they book, and fees under it are charged through Appts. You are responsible for your policy being fair, clear and lawful.
• You are responsible for the services you provide, including their quality, safety and any licenses they need, and for the taxes on what you sell.

7. Refunds and disputes

You decide refunds under your policy, and you can issue them in Appts. If a client disputes a payment with their bank, help us respond by giving us the information we ask for promptly. We may recover from your future payouts, or invoice you for, the amount of a dispute that is lost because of your service, your policy or your conduct, together with any dispute fee.

8. Your clients and their information

• You are responsible for the client information you enter or import, including having your clients’ permission where the law requires it. Don’t import a list you don’t have the right to use.
• Appts processes client information on your behalf to run the service, as described in our Privacy Policy, and does not use it to market to your clients itself.
• Messages Appts sends to your clients for you are about their bookings. Don’t use Appts to send clients messages they have not agreed to receive.
• Keep notes to what you need to serve the client, and don’t record unnecessary sensitive information.

9. Google Calendar sync

You can connect a Google account so that its busy times block your availability in Appts and your Appts bookings appear in calendars Appts creates. You must have the right to connect every calendar you choose, including any calendar a team member has shared with you. Google’s own terms apply to your Google account, and our Privacy Policy explains what Appts accesses and stores. A business that connects Google Calendar to Appts agrees to the following before connecting:

Appts shows your availability using the busy times in the Google Calendars you connect, exactly as Google Calendar reports them.

You’re responsible for keeping those calendars complete and up to date, including appointments added by other booking software, and for adding your Appts bookings to any other booking software you use. Some software can take time to update Google Calendar, and events marked “Free” don’t block time.

Appts is not responsible for double bookings or missed appointments caused by a calendar that is out of date, incomplete or not updated by other software.

10. Tap to Pay on iPhone

Tap to Pay on iPhone is provided by Apple and Stripe and needs a supported iPhone. Using it means accepting Apple’s terms for Tap to Pay on iPhone when the app asks you to. It uses your iPhone’s location while you take a payment, as Stripe requires to prevent fraud.

11. Your listing and content

You keep ownership of the photos, descriptions and other content you add. You give Appts a non-exclusive, royalty-free license to host, show and adapt it (for example, resize photos) to run and promote your listing on Appts, for as long as it is on Appts. You confirm you have the rights to the content you add and that it is accurate and lawful.

12. Acceptable use

• Don’t use Appts for a business or service that is unlawful or that Stripe does not allow.
• Don’t create fake bookings, reviews of your own business or listings, or misleading prices.
• Don’t try to get around fees, limits or security, or to access data you are not allowed to see.
• Don’t copy, scrape or reverse-engineer Appts except where the law allows it.

13. Suspension and closing your account

You can close your business account at any time by emailing privacy@appts.com; paid plans end at the end of the current period. We may suspend or close an account that breaks these Terms, that Stripe will not support, or that puts clients, other businesses or Appts at risk. Where we reasonably can, we will tell you first and give you a chance to fix the problem. Fees owed before closing remain due.

14. Disclaimers

Appts is provided “as is” and “as available,” without warranties of any kind, to the fullest extent permitted by law. We do not promise that Appts will be uninterrupted or error-free, that any calendar or third-party service will be accurate or available, or that you will receive a particular number of bookings.

15. Limitation of liability

To the maximum extent permitted by law, Appts will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill. Our total liability for any claim about Appts will not exceed the fees you paid to Appts in the twelve months before the claim.

16. Indemnity

You will defend and indemnify Appts against claims by third parties, including your clients, arising from your services, your policies, the content and client information you provide, or your breach of these Terms or of the law.

General

Intellectual property

The Appts name, logo, software, content and design are owned by APPTS LLC and protected by applicable laws. You may not use them without our permission, except to tell clients they can book you on Appts.

Third-party services

Appts works with services run by others, such as Stripe, Google and Apple. Their terms apply to your use of them, and we are not responsible for their content or practices.

Changes

We may update these Terms. For material changes to Part B we will tell business owners by email or in the portal at least 30 days before they take effect. Continuing to use Appts after a change takes effect means you accept the updated Terms.

Governing law

These Terms are governed by the laws of the United States and the state in which APPTS LLC is organized, without regard to conflict-of-laws rules.

Contact

Questions about these Terms? Email partners@appts.com, or write to APPTS LLC, PO Box 1105, Charleston, SC 29401.